Terms & Conditions | Orniture Online Store
Terms of Service
Last Updated: January 2026
Welcome to Orniture (operated by Online Smarty Ltd). By accessing or using our website at www.orniture.com, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.
1. Acceptance of Terms
By accessing and using Orniture's website and services, you confirm that you:
- Are at least 18 years old or have parental/guardian consent
- Have the legal capacity to enter into binding contracts
- Agree to comply with all applicable laws and regulations
- Accept these Terms of Service in their entirety
If you do not agree with any part of these terms, you must not use our website or services.
2. Company Information
Business Name: Online Smarty Ltd
Trading As: Orniture
Website: www.orniture.com
Email: info@orniture.com
Phone: +44 7360 504476
3. Product Information & Pricing
3.1 Product Descriptions
We make every effort to display accurate product descriptions, images, colors, and specifications. However:
- Colors may vary slightly due to screen settings and lighting
- Product dimensions are approximate and may have minor variations
- We reserve the right to correct errors in product information at any time
- Product availability is subject to change without notice
3.2 Pricing
All prices are displayed in the currency shown at checkout and include applicable taxes unless stated otherwise. We reserve the right to:
- Change prices at any time without prior notice
- Correct pricing errors, even after an order is placed
- Modify or discontinue promotions at our discretion
Important: If a pricing error is discovered after your order, we will contact you to either confirm the correct price or cancel the order with a full refund.
4. Orders & Payment
4.1 Order Acceptance
Your order constitutes an offer to purchase products from us. We reserve the right to:
- Accept or reject any order at our sole discretion
- Verify payment information before processing
- Limit quantities on certain products
- Cancel orders that appear fraudulent or suspicious
4.2 Payment
We accept major credit cards, debit cards, and other payment methods displayed at checkout. By providing payment information, you confirm that:
- You are authorized to use the payment method
- All information provided is accurate and complete
- You will pay all charges incurred
4.3 Order Confirmation
Once your order is placed and payment is processed, you will receive an email confirmation. This does not constitute acceptance of your order—acceptance occurs when we ship the product to you.
5. Shipping & Delivery
Shipping terms and delivery timeframes are detailed in our Shipping Policy.
5.1 Delivery Times
Estimated delivery times are approximate and not guaranteed. Delays may occur due to:
- Customs processing
- Weather conditions
- Carrier delays
- High-demand periods (holidays, sales events)
- Force majeure events
5.2 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for:
- Inspecting packages upon delivery
- Reporting damage to the carrier immediately
- Providing accurate shipping information
Note: For large furniture items shipped by sea freight, please refer to our Large Furniture Shipping Policy.
6. Returns & Refunds
Our return policy is detailed in our Return Policy. Key points:
- You have 14 days from delivery to request a return
- Items must be unused, clean, and in original packaging
- You are responsible for return shipping costs (unless item is defective)
- Refunds are processed within 2-5 business days of receiving the return
- Sale and discounted items are final and non-returnable
6.1 Exclusions
The following are non-refundable:
- Original shipping costs (unless item is defective)
- Customs duties and import taxes
- Return shipping costs
- Sale or clearance items
7. Customs, Duties & Taxes
For international orders, you are responsible for:
- All customs duties, import taxes, and fees charged by your country
- Paying these charges directly to customs or the carrier
- Understanding your country's import regulations
Important: If you refuse to pay customs duties and your order is returned to us, we will deduct restocking fees, return shipping costs, and any customs fees from your refund.
8. Intellectual Property
All content on Orniture's website, including but not limited to:
- Text, graphics, logos, images, and videos
- Product descriptions and specifications
- Website design and layout
- Software and code
...is the property of Online Smarty Ltd or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
8.1 Prohibited Uses
You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks, logos, or brand names without authorization
- Scrape, harvest, or extract data from our website
- Create derivative works based on our content
9. User Conduct
When using our website, you agree not to:
- Engage in fraudulent activities or provide false information
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or harmful code
- Interfere with the proper functioning of the website
- Use automated systems (bots, scrapers) without permission
- Violate any applicable laws or regulations
We reserve the right to terminate or suspend your access to our website for any violation of these terms.
10. Warranties & Disclaimers
10.1 Product Warranties
Products come with manufacturer warranties where applicable. We stand behind the quality of our products but:
- Warranty terms vary by product and manufacturer
- Warranties do not cover misuse, accidents, or unauthorized modifications
- Claims must be made within the warranty period
10.2 Website Disclaimer
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy or completeness of information
We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or harmful components.
11. Limitation of Liability
To the fullest extent permitted by law, Online Smarty Ltd (Orniture) shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Damages resulting from shipping delays or carrier issues
- Damages caused by your misuse of products
- Damages exceeding the amount you paid for the product
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.
12. Privacy & Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.
By using our website, you consent to:
- The collection and processing of your personal data as described in our Privacy Policy
- The use of cookies and similar technologies
- Communication from us regarding your orders and our services
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for:
- The content or practices of third-party sites
- Transactions you make with third parties
- The privacy policies of external sites
We recommend reviewing the terms and privacy policies of any third-party sites you visit.
14. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, fires)
- War, terrorism, or civil unrest
- Government actions or regulations
- Pandemics or health emergencies
- Labor strikes or disputes
- Failure of suppliers or carriers
- Internet or telecommunications failures
15. Governing Law & Dispute Resolution
15.1 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
15.2 Dispute Resolution
In the event of any dispute arising from these terms or your use of our services:
- Contact Us First: Please contact us at info@orniture.com to resolve the issue informally
- Mediation: If informal resolution fails, both parties agree to attempt mediation
- Jurisdiction: Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales
16. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.
We encourage you to review these terms periodically to stay informed of any updates.
17. Severability
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Online Smarty Ltd regarding your use of our website and services.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Email: info@orniture.com
Phone: +44 7360 504476
Online Smarty Ltd | Trading as Orniture
www.orniture.com
