Shipping Policy

📦 SHIPPING & DELIVERY POLICY 📦

At Orniture.com, we aim to provide a seamless and transparent shopping experience. Please review our shipping and delivery terms carefully before placing your order.

🌍 Shipping Fees & Free Shipping

At Orniture.com, many of our products include free shipping to most countries worldwide.

However, please note:

  • Shipping costs may vary depending on the product type, size, weight, and destination country.

  • Some items (such as European stock, custom or oversized products) may carry additional shipping fees.

  • The most accurate shipping rate will always be displayed at the final checkout page, and we strongly recommend reviewing this step before confirming your purchase.

We strive to keep shipping affordable and transparent, and we never add hidden fees after checkout.

⏱ Estimated Delivery Times

Most orders are delivered within 7–20 business days.

Please consider:

  • During high seasons (Black Friday, Christmas, sales periods, etc.) or the Chinese New Year/Holiday period, delivery may take longer — up to 4–6 weeks in some cases.

  • For large volume items shipped by sea freight, estimated delivery can extend up to 2 months, depending on destination and customs clearance.

Standard estimates:

  • USA: 7–20 working days

  • UK & Ireland: 10–25 working days

  • Europe (mainland): 7–20 working days

  • Other countries: 15–35 working days

All shipments include tracking numbers and delivery confirmation. You will receive an email with tracking details once your order has been dispatched.

🛠 Processing & Handling

  • Orders are processed within 4–7 business days.

  • Products are shipped mainly from our partner warehouses in China, Spain, USA, Germany, or other international hubs depending on availability.

  • Once dispatched, you will receive a tracking number to monitor your parcel’s journey to your door.

⚠️ Brazilian buyers: please provide your CNPJ/CPF to ensure successful delivery.

📑 Customs, Duties & Import Taxes

  • All international shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.

  • These charges are not included in the product price or shipping fee and must be paid by the buyer directly to customs or the courier.

  • Orniture is legally required to declare the full value of the goods and provide an invoice for customs if requested.

  • If a parcel is returned to us due to unpaid taxes/duties, a restocking fee and return shipping costs will be deducted from the refund.

📌 For more information, please contact your local customs office before placing your order.

🚫 Shipping Limitations

We may not be able to ship to certain countries or regions due to:

  • Size or weight restrictions

  • Import restrictions

  • Geopolitical issues, war zones, or pandemics

If this applies to your order, we will contact you immediately to arrange a solution.

🔄 Returns & Exchanges

We gladly accept returns and exchanges under the following conditions:

  • Contact us: within 14 days of delivery at info@orniture.com.

  • Ship items back: within 15 days of delivery, to the address we provide (China, Spain, USA, Germany, or another warehouse depending on product origin).

  • Items must be returned unused, clean, with original packaging and tags.

Return costs: Buyers are responsible for return shipping costs unless the item is defective.
Condition: If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Tracking: All returns must include a tracking number. We are not responsible for untraceable/lost return parcels.

❌ Change of Mind

  • Refunds are not provided for "change of mind" purchases.

  • In exceptional cases, store credit or exchange may be offered if the product is in perfect, unused, and salable condition.

✅ Faulty or Incorrect Items

If your product is defective or incorrect, you are entitled to:

  1. A free replacement, or

  2. A full refund (including return shipping costs).

💳 Refunds

  • Refunds are processed within 2–5 business days after we receive and inspect your return.

  • Shipping costs, duties, and taxes are non-refundable.

  • Discounted or final sale items cannot be returned or exchanged.

📌 By shopping at Orniture.com

You acknowledge and accept the above shipping and delivery terms.
We thank you for your trust and are committed to making your experience with us smooth and premium.